Family Assistance Office

The Family Assistance Office has been set up by the Australian Government to give Australian families better access to government services. Instead of going to different agencies to get family assistance, families are able to get all their payments from just one place – the Family Assistance Office. Family Assistance Offices have been set up in Medicare offices and Centrelink Customer Service Centres across the country, offering a range of payments to support families with their work and family responsibilities.

Online Access:

13 6150* – Between 8am and 8pm (local time) Monday to Friday.

13 1202* – For information in languages other than English

1800 810 586* TTY Service FreecallTM – For people who are deaf or have a hearing or speech impairment. A TTY phone is required to use this service.

*Calls to 13 numbers cost 25 cents from anywhere within Australia. Calls to 1800 numbers are free of charge. Calls from public pay phones or mobile phones may be charged at a higher rate.